Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Account information (name, email address, password)
• Product information you provide for monitoring
• Generated content and usage data
• Payment and billing information
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI SEO monitoring services
• Process payments and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your questions and provide customer support
• Monitor and analyze trends, usage, and activities
• Protect against fraudulent or unauthorized activity

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or respond to lawful requests
• To protect the rights, property, or safety of MonitorLLM, our users, or others
• With service providers who assist us in operating our platform (under strict confidentiality agreements)
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication requirements
• Employee training on data protection practices

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction of processing in certain circumstances
• Data portability
• Objection to processing for direct marketing purposes

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Provide personalized content and features
• Analyze site usage and performance
• Prevent fraud and improve security

You can control cookies through your browser settings, but disabling them may affect site functionality.

8. Third-Party AI Services

Our service monitors various AI platforms to track mentions of your products. We do not share your personal information with these platforms, but we do query them with product-related information as part of our monitoring service. Each AI platform has its own privacy policy that governs their data practices.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: